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Managed IT Services for Healthcare: An Effective Prescription

Managed IT Services for Healthcare: An Effective Prescription

CompucomEmma Mak •  Staff Writer 

Save Money, Protect Patient Data, and Provide the Best Support for Your Staff   

In our recent healthcare blog series, we've discussed several benefits Managed Service Providers (MSPs) can bring to providers, including improving operational efficiency, boosting cybersecurity posture, and providing better technology experiences to ease pressure on workers.  

With tough times in the industry predicted to continue, there are three other areas of concern for which a trusted MSP can help healthcare providers survive and thrive: help with compliance, flexible 24/7/365 support services, and — a major one — cost savings. 

Compliance with Regulations, Such as HIPAA 

To protect patient safety, privacy, and data security, healthcare providers and their IT teams must pay special attention to compliance requirements such as Health Information Technology for Economic and Clinical Health (HITECH) Act and the Health Insurance Portability and Accountability Act (HIPAA). The pressure to ensure compliance continues to build — the U.S. government recently imposed stiffer penalties for HIPAA violations. 

With severe implications to your organization’s reputation and financial penalties on the line, an MSP’s processes and services should help, not hinder, your organization’s compliance. 

Compucom’s Device Lifecycle Services manages the entire lifecycle of every IT device in your organization, from procurement to retirement. Having a single chain of custody for your assets with services performed in-house at our secure Advanced Configuration Centers gives the accountability you need for compliance with requirements like HIPAA and overall peace of mind.  

Flexible 24/7/365 Support 

With the shortage of IT talent and the challenges that remote work, electronic health record (EHR) standards and requirements, and rampant cybersecurity threats pose to healthcare providers, the pressure on internal IT teams can be unrelenting. And the stakes for burnout are high – your internal team must be ready to support and repair the critical equipment in your facilities that most directly impact patients.  

To deliver the right support solution for your employees and budget, an MSP should evaluate the unique needs of your workforce and customize support services to deliver a cost-effective combination of automated, AI-assisted support and access to qualified, experienced technicians.  

Compucom's technical staff are full-time, fully trained, and certified employees. We require extensive checks for new hires, which can be extended to comply with further standards set by our customers. As part of onboarding core curriculum training, our field technicians are required to complete HIPAA privacy essentials. 

Cost Savings

An MSP’s expertise in procuring hardware solutions and streamlining management of devices produces significant cost savings for customers.

A top-notch Professional Services team can also examine customer operations for areas that can be streamlined and optimized. Another potential area for savings involves a significant issue affecting healthcare today — a shortage of IT talent. An IT staffing division can help you fill gaps in your internal IT team and reduce overhead costs.   

Professional Services

Compucom has expertise in assessing infrastructure and designing solutions to improve efficiency and cut costs, ensuring customers receive ROI. Our Professional Services team specializes in the following disciplines:

  • Enterprise networking
  • Security
  • Collaboration solutions
  • IT service management (ITSM)
  • Infrastructure and hybrid cloud
  • Unified endpoint management (UEM) 

IT Staffing

IT staffing gives you a more flexible workforce, enabling you to have temporary or contract employees for specific projects or during peak periods of activity. Using an agency to hire IT staff reduces the time and expense of traditional recruitment processes.  

Compucom's IT staffing division has pipelines of qualified candidates across North America with skill sets such as infrastructure and end-user support, software development and security, and design and research. With flexible options such as rebadging, payrolling, and contract-to-hire, you can get the right IT staffing solution to fit your needs. Other benefits of Compucom's IT staffing include:

  • Quick turnaround: Qualified candidates presented within 24-48 hours
  • Efficiency of 3 to 1: Our targeted screening typically finds the right placement within three candidates
  • Recruiter commitment: Average tenure Is more than seven years; our recruiters are invested in their position 

The Compucom Advantage for Healthcare 

In modern healthcare, technology makes up an increasingly large part of patient and employee experience; using it to your advantage is crucial to remaining competitive.

Compucom's services deliver the best technology, experience, and support for your workforce. But for many of our long-term customers, we've also become a trusted advisor whom they invite to the table when discussing strategy and transformation projects to modernize their infrastructure and business processes. 

By having one provider for all your IT needs, you simplify your operations and gain a strategic partner who has insight into your workforce requirements and business goals. In these financially challenging times for healthcare, partner with Compucom to build resiliency and thrive.