Compucom Named Disruptor in Avasant’s RadarView and a Major Contender in Everest Group’s PEAK Matrix
FORT MILL, SC, April 5, 2022—With solutions designed to support today’s fluid workplace,
Compucom was recognized as a Disruptor in the Avasant Digital Workplace Services
RadarView 2021 and a Major Contender in Everest Group’s Digital Workplace Services PEAK
Matrix® Assessment 2021.
Both industry-leading research organizations noted Compucom’s flexibility to serve customers
of all sizes in a variety of industries contributed to its listing on their 2021 reports.
Avasant’s Digital Workplace Services RadarView report highlights the strides Compucom has
taken to assist its customers in building resilient digital workplaces driven by cloud-based
workplace platforms and tools.
The report helps enterprises identify key service providers to implement and manage digital workplace services. Avasant evaluated more than 40 digital workplace services providers and identified three key
strengths of Compucom:
- Practice Maturity: Compucom’s end-to-end experience leverages customized
technology, support, and managed services as core offerings. Compucom’s 24/7
services provide an application so customers can access self-service support, assisted
support, and device management.
- Partner Ecosystem: Compucom delivers device-as-a-service solutions to its customers
by partnering with key OEMs. Compucom has strategic partnerships with major
technology vendors and holds a mix of gold and silver competencies in 10 Microsoft
solution areas, including cloud platforms and messaging.
- Investments & Innovations: Compucom introduced technology services targeting
small and midsize business providing standard IT solutions, service desk support, onsite support, IT asset disposition, one-time installation and more.
“With large enterprise customers in its portfolio from all major industry verticals, and a bundled
workplace solution targeting SMB customers, Compucom is well-positioned to deliver
workplace services to enterprises across all segments in the North American region,” said
Swapnil Bhatnagar, Sr. Research Director at Avasant. “The ability to deliver managed
workplace services, coupled with hardware-centric play and a strategic partner ecosystem, have
placed Compucom as a disruptor in Avasant’s Digital Workplace Services 2021 RadarView.”
Hitting PEAK Performance
Everest Group’s PEAK Matrix assessments provide comparative evaluations of providers,
locations and products and solutions within various market segments. Leading organizations
around the globe trust these comparative assessments because of their unbiased evaluations.
“Compucom’s emphasis on user-experience, fluid workplace, AI-powered self-help, and
significant investments in an automation-centric workplace solutions contributed to its position
as a Major Contender in Everest Group’s Digital Workplace Services PEAK Matrix®
Assessment 2022,” said Udit Singh, Practice Director, Everest Group. “Compucom’s robust
expertise and delivery footprint for deskside support continues to be its biggest win theme.”
Everest Group recognized Compucom based on three key criteria:
- User Experience: Compucom has a strong focus on measuring and improving user
experience through persona and experience-centric metrics. With robust transformation
solutions, Compucom provides agility and flexibility to customers and users in the
healthcare and retail sectors.
- Workplace Solution Portfolio: Compucom’s workplace solution portfolio is designed to
support modern fluid workplaces underpinned by zero-trust security, BYOD (Bring You
Own Device), modern endpoint management, and AI-powered self-help.
- Customer Relations and Investments: Customers consider Compucom a cost-effective player that pitches a transformation roadmap contextualized to the size and
needs of each customer. Compucom has made significant investments in Moogsoft and
Bonitasoft to strengthen its automation-based workplace solutions.
“We're thrilled that leading analyst firms like Avasant and Everest Group recognized our
innovation and workplace solutions," said Mick Slattery, Compucom CEO. “This highlights the
dedication and service our associates provide daily to our customers. I am excited about the
coming year as we build remote-right tech and service solutions making it possible for more
people at more organizations to work from anywhere, anytime on any device safely and
Compucom is a leading provider of business services, products and digital workplace
technology solutions through an integrated business-to-business distribution platform, which
includes world-class supply chain and distribution operations. Compucom has more than 7,000
dedicated professionals, manages more than 7 million devices globally and serves around 700
clients in the United States and Canada. Compucom provides end-to-end managed workplace
services, infrastructure modernization and digital consulting to enable the digital workplace for
enterprise, midsize and small businesses. For more information, visit compucom.com