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Understanding Healthcare Providers' Biggest IT Concerns

Understanding Healthcare Providers' Biggest IT Concerns


Compucom - Jefferey BunchJeffery Bunch •  Sevice Sales Executive


As managed service providers (MSPs),  we know how hospitals and healthcare providers can save money and improve service by outsourcing specific IT functions. Over the past year, we've spoken to many of our healthcare customers and other professionals to help us better understand their top IT priorities. 

Having had time to reflect and analyze what we learned and given our understanding of the macro and microenvironments affecting the healthcare industry, including the current economic climate, we were not surprised by many of the conversations we had or the concerns raised. In fact, their top three concerns mirror those of other industries, and fortunately, they are areas where a good MSP can help.

Improving Operational Efficiency 

Improved patient care, shorter wait times, and helping reduce staff stress and burnout are major areas where MSPs, like Compucom, can assist providers.

By offering workplace technology assessments, expert solution design, and IT staffing services, we can help create a more streamlined and efficient workplace. 

Having the Right IT Resources to Meet Technology Initiatives 

New technologies are often the linchpin for many new initiatives in the healthcare industry. MSPs can provide the knowledge and expertise providers need when beginning digital innovation or transformation projects. We understand how technology and technology support can improve your workplace and your employees' workday.

From providing the latest technologies for improving patient outcomes to helping implement technology initiatives that optimize patient care and streamline processes, MSPs are there to help you find the technology solutions to help you do what you do best, patient care. 

Cutting Costs 

In the end, budgets control much of what can be done. And while IT outsourcing may not seem an obvious priority for spending, in the long term, an experienced and trusted MSP who offers the full breadth of hardware solutions, managed services, and professional services can be a valuable tool for hospitals looking to save money and improve IT services for patients and staff.

For example, IT outsourcing and IT staffing can help hospitals save money by providing services at a lower cost than hiring and training in-house staff. MSPs can also provide access to IT specialization and expertise that you may need in-house, leading to cost savings by avoiding the need to hire and train new staff. 

Technology, Patient Experience, and a Strategic Partner 

By actively engaging with our healthcare customers and industry experts, we can better understand what the healthcare industry and providers are facing today and in the coming years. At the same time, we were able to speak directly to key decision-makers about some of what we bring to the table as a strategic IT partner:  

  • Improved efficiencies
  • The right IT resources
  • Cost savings opportunities
  • An optimized digital employee and patient experience 

As a leader in IT-managed services, we work with you to provide services that are focused on worker and patient needs, and we provide 24/7 support to ensure that your patients receive the care they need when they need it. 

To us, it's about more than access to specialized expertise and technology, streamlined processes, and improved business outcomes. It's about helping you provide better technology experiences for your staff, reduce wait times, and improve patient care.