Personas give IT and the business a common understanding of employee requirements and help to identify the appropriate “tools” that each employee needs to be the most effective and efficient at performing their job.
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As businesses adapt once again, but this time to a hybrid workplace, the success of employees will depend on protocols, policies, and processes being well-defined. While the plan for each organization will vary, the dramatic rise in remote work means that employee use and alignment to Personas must increase to improve the accuracy of services delivered and enhance the overall employee experience.
