Blog: How Not Having Proactive IT Support Can Cost Your Business
Technology is ever-present in our personal and professional lives. From the smartphones we carry around with us to the computers that run our businesses, we depend on tech to work when we need it—every time. We tend to forget just how critical technology is until it doesn't work. Software glitches, device crashes, and lost connectivity can all bring businesses to a standstill. Many problems can be avoided or mitigated with proactive IT support from a trusted managed services provider. Then, you can spend more time growing your business instead of dealing with emergencies.
The Cost of Reactive IT Support
Typically, businesses reach out for IT support after an issue happens. The costs associated with the "break/fix" method of resolving IT issues can include, but are certainly not limited to:
Depending on the severity of the problem, a business could suffer significant downtime while waiting on an outside IT provider to identify, evaluate, and resolve the issue—potentially costing much more and causing even more severe consequences. While it's impossible to tell you exactly how much downtime would cost your business, this commonly used "cost of downtime" formula could give you a rough idea.
Cost of Downtime (per hour) = Recovery Costs + Lost Revenue + Lost Productivity
Keep in mind that this number doesn't account for intangible costs like reputation damage or lost customer engagement.
Reduce Risk and Protect Your Business with 24/7/365 IT Support
However scary the hypothetical numbers are, you can find an IT hero to protect you from costly technology malfunctions in the form of a managed services provider (MSP). Rather than taking the reactive approach and letting problems escalate to critical conditions, MSPs use proactive, always-on IT support solutions to identify issues and help prevent them from spiraling out of control—potentially saving your business precious time and money. Some of these solutions include:
Get a Trusted Managed Services Provider in Your Corner
As an experienced and trusted MSP, powered by CompuCom offers the quality IT support your business needs at a fixed, monthly price you can afford. Through proactive monitoring services, advanced security measures, and round-the-clock tech support, we're able to anticipate, recognize, and resolve system issues before they affect your whole operation. We'll quickly and efficiently troubleshoot software, repair devices, and assist you with changing technology conditions to move your business forward.
Your IT infrastructure is the heart of your business, and we'll help make sure it keeps beating.