Service provides turn-key, on-demand technical support with advanced data analytics and mobility
CHARLOTTE, NC – MARCH 9, 2017 – CompuCom Systems, Inc. (“CompuCom®”) today launched SmartDesk SolutionTM, a complete turn-key technology support...
Heather Lockhart
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Recent Posts
Self-Service Password Reset: Why Your Organization Needs It
Access denied.
Incorrect password and username combination.
Please call your service desk provider to reset your password.
Look familiar? We’ve all been there, and it’s a pain!
More and more companies are implementing a Self-Service Password...
Multiple Time-saving Benefits of Live Chat
In today’s world, things move quickly and people are juggling numerous tasks on an increasingly tightened timeline and budget. To support the demand for heightened efficiency, more and more companies – regardless of industry – are moving toward...
The Modern Service Management Equation: ITIL + Advanced Analytics = Continual Service Improvement
To gain a competitive edge, many companies have abandoned the old-school, IT-by-individual-technologies service desk model in favor of IT Infrastructure Library (ITIL) practices, which offer a more holistic and flexible way of providing...
Why Service Desk Options are Valuable
It’s no surprise the rapid advancement of technology has transformed service expectations and the way users want to interact with their service desk. Today, the user demands more, and you need to provide answers to their IT questions – fast....
Rapidly Scale for Growth – Use a Managed Service Desk Provider
As your company grows, you may encounter growing pains, including the ability to scale your IT services team. Hiring additional people is often expensive and not always justifiable.
Many companies have found partnering with a managed service...
3 Signs Your Help Desk Provider Is Serious About the Future
When an experienced professional, John, needs to contact your service desk, his preferred method is to call. However, his colleague, Laura, fresh out of business school, favors having self-service options to be able to solve the problem herself....
